NetSuite FAQs

NetSuite Faqs Answered By Aarialife
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General


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What is NetSuite?

NetSuite is a cloud-based SaaS ERP running on Oracle databases, particularly aligned with small to medium enterprises.

It consists of 3 main applications: e-Commerce, Financials and CRM, although these components may be reported slightly differently.

NetSuite also has a One World version accommodating businesses operating across multiple countries and currencies and/or with multiple subsidiaries.

NetSuite was developed from Oracle Small Business (also known as NetLedger), a web-hosted accounting package. As such it is built around its accounting, orders and inventory credentials.

From a more granular perspective, NetSuite has numerous modules which make up each of these components, and customers can choose which modules to implement, with a cost incurred for each additional module beyond the standard NetSuite Enterprise implementation.

What are the benefits of NetSuite?

• A single data set: All core reporting and searches are real-time
• Cloud-based SaaS: No capital outlay on infrastructure
• Low cost for an ERP: Very competitive pricing in comparison to SAP, Microsoft GP, Oracle, Salesforce and most — if not all — other well-known vendors
• Financials are excellent: NetSuite was built from Oracle Small Business (aka NetLedger) with the backing of Larry Ellison, co-founder of Oracle
• Highly customisable via the GUI front-end or scripting: Includes workflow and custom fields, lists and records/tables
• Extremely powerful front-end search functionality for all users: Enables everyone to create and extract reports for themselves
• Extensively customisable: Custom management and operational dashboards and reports
• Supports complex businesses: Supports businesses with multiple locations/warehouses, foreign currencies, subsidiaries and multi-national presence
• Report on any transactional information by any or all of the following: Location, Department and Class, or custom segments, allowing a business to slice and dice it’s reporting while maintaining a simple General Ledger/Chart of Accounts
• Only pay for the modules you need
• Particularly suited to small and medium sized businesses
• Relatively user-friendly interface

How much does NetSuite cost?

You can subscribe to NetSuite for as little as $99 per month depending on your requirements, however the price will depend on the nature of the solution you require.

What is included in the NetSuite price?

All software hosting, upgrades and maintenance costs are included in the subscription.

How many customers does NetSuite have?

Currently NetSuite has about 40,000 customers worldwide

Is there a limit on the number of NetSuite users I can have?

No. NetSuite is a totally scalable solution with supports any number of users ranging from one to into the thousands.

Is NetSuite a hosted (On Demand) service?

Yes. NetSuite is an hosted (On Demand) subscription based service provided via the Internet.

How long do I sign up for?

Your NetSuite contract is for a minimum period of one year and a maximum period of three years.

Who will provide my Support?

NetSuite offers various support options. In addition provides telephone and email support to all is customers. For more details of you various support options please see our Support pages

What are the benefits of a multi-year contract?

With a multi-year contract, you are able to lock prices in for up to three years.

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Is NetSuite PCI compliant?

Yes. NetSuite has successfully completed an assessment based on the PCI Data Security Standard (PCI DSS).

Service Level Agreement


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What happens if my ISP goes down?

NetSuite provides an Off-line Client. In addition you can run NetSuite off a mobile hotspot as a backup or you can simply use the NetSuite Mobile App available on IOS and Android stores.

Does NetSuite have standard “Terms of Service”?

NetSuite has standard Terms of Service

What is NetSuite’s “Up-time Guarantee”?

The Service Level Target Up-time is 99.5% for each month. You can also check the live status here: https://status.netsuite.com/

What can I claim if NetSuite does not meet this guarantee?

For details of what you may claim please see Exhibit A of the Terms of Service.

What are NetSuite’s scheduled Maintenance windows?

Scheduled Maintenance Windows are Monday – Friday and Saturday from 10pm to 3 am (PST).
No scheduled maintenance between first and last seven days of the month. No scheduled maintenance is performed during day time hours.

Software


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What software and versions are used by NetSuite?

Current Software Versions

Apache – Oracle OHS
Application – Oracle Version 10G
Database – Oracle

On which Server based Operating System is the NetSuite application hosted?

The Data Center servers are Linux Servers running Linux

Which Client based Operating Systems/Web browsers are supported by NetSuite?

NetSuite supports Windows, Unix, Apple Mac and Linux for the Client Operating System. Internet Explorer 5+, Safari, Netscape 7+ or other Mozilla-based browsers are the supported Browsers.

What development tools/languages are used to develop the application?

The NetSuite application has been built in the J2EE framework. NetSuite use Java as the core programming language and utilize standard industry development tools.

What is the recommended bandwidth per concurrent user at the customer site?

It varies by customer and NetSuite do not have a specific measurement per customer. The suggested minimum is a 500Kb ADSL line which can support multiple users.

NetSuite Data Migration


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How does one prepare for the Data Migration process into NetSuite

Prior to importing your data, it is important to scrub and cleanse the data. This means that it is important to understand the format in which NetSuite accepts data and that your data is logically segregated. Understand the sequence of data import eg: Import customer data and then their contacts. Addresses should also be broken out into various columns to meet NetSuite requirements or the way you intend for the field structure to be in NetSuite. Transaction level data is not recommended to be brought into NetSuite because of the heavy and potentially messy reconciliation process. The recommended practice is to bring open balances and open transactions so that operations do not suffer when moving into a new system.

What is the process of Data Migration in NetSuite?

The process of data imports can more easily be broken down into three simple steps:

Step One: Identify sources of data.

It is key to identify your source of data and also which set acts as your master data. In circumstances where your legacy data resides In multiple systems like a CRM systems and a separate accounting system like Quickbooks, ensuring that you identify and communicate your preference to your implementation team is absolutely critical.

Step two: Determine the method of Migration and import

Two most common methods of importing data is through a CSV file format where a spreadsheet is imported into NetSuite or manual data entry, where the data is keyed into the system. Some businesses may choose to use a third-party tool to push data from one system to another. There is another 4th option of using web services to write custom code to import your legacy data into NetSuite. Here is is important to note that ideally your legacy system should be cloud based and have access to it’s API’s.

Step three: Plan and prepare for import

As in all activities, it’s always better to have data migration plan which has identified various data sources, the import sequence along with actual data set migration and testing sample and full data sets. Make sure data preparation steps are followed.

What is the sequence of data migration for importing legacy data into NetSuite?

The general thumb rule is to import all master transactions. The sequence is always all master transactions which are not dependent on other masters to be imported first and then subsequent masters. Once all masters are imported then related transactions can be imported to reference the masters and import. NetSuite provides a great CSV tool to import both masters and transactions. For further complex data migration needs you can use webservices and write your own connector as well.

NetSuite suggests to migrate data in the following sequence:

  1. Classifications
  2. Chart of Accounts
  3. Employees
  4. Communication & Activities
  5. Relationships/ Entities
  6. Opening Balances
  7. Transactions

Aarialife Professional service offerings for NetSuite

We do things a little differently, here's a quick overview of just a few of Aarialife unique offerings for NetSuite.

NetSuite Implementation Services

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NetSuite Customization Services

Want to enhance or automate your business processes on NetSuite? We can help.

NetSuite Data Migration Services

If you are planning to migrate from a legacy system to NetSuite

NetSuite Integration Services

We help you leverage the true benefits of a connected application.

NetSuite Consulting Services

We help you equip NetSuite for Your Unique Business Needs.

NetSuite Support
Services

We offer NetSuite support services to help clients maximise returns

SuiteApp Development Services

With NetSuite’s SuiteCloud platform, possibilities of developing Applications

Our team has a combined experience of 12 years, with 35 countries served and over 500+ deployments.

Not Just Config. Training Too.

Detailed and proven training methodologies to help you succeed at each level. Tiered training program - Induction, Advanced and reinforcement to ensure total user adoption.

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